Certified Water/Wastewater Maintenance Tech. II (CWWMT IV)

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Covers the basic types of maintenance organizations. Defines the supervisor’s job and how it relates to maintenance planning and operations. Presents guidelines toward becoming a successful leader. Shows how to apply this leadership skill when working with and supervising hourly personnel.

Lesson 1: Types of Maintenance Organizations 

Lesson 2: Defining the Supervisor’s Job 

Lesson 3: Supervising Hourly Personnel 

Lesson 4: Becoming a Successful Leader 

Lesson 5: Maintenance Planning and Operations

Covers the cost-saving concepts of using work order systems, and illustrates the different types of forms in common use. Explains how to develop and use information sources to implement maintenance management. Shows how to apply work standards and planning procedures to simplify a supervisor’s job. Introduces the use of computers for first-line supervisors.

Lesson 1: Work Order System 

Lesson 2: Using Information Sources 

Lesson 3: Controlling Backlog Through Planning 

Lesson 4: Applying Work Standards 

Lesson 5: Managing Maintenance by Computer

Covers what PM is and why it is necessary. 

Lesson 1: The Need for PM 

Lesson 2: Setting Up a PM Program 

Lesson 3: Scheduling PM 

Lesson 4: Controlling Work 

Lesson 5: Quality Control

Covers how to use various communication tools. Demonstrates effective interview techniques. Identifies the different levels of verbal and nonverbal language. Discusses the importance of listening. Explains how to motivate personnel through effective communication.

Lesson 1: Communication Objectives 

Lesson 2: How to Say It 

Lesson 3: Using Words Effectively 

Lesson 4: How to Listen 

Lesson 5: Communication

Covers methods of using maintenance resources for greatest efficiency, and tells how to implement the techniques effectively. Explains what workload is and how to measure it. Provides a thorough investigation into the control of labor, parts, and materials – both in the field and in the shop. Examines the budget process and how to control costs through budgeting.

Lesson 1: Measuring Workload 

Lesson 2: Controlling Labor 

Lesson 3: Controlling Parts and Material 

Lesson 4: Managing Shop Operations 

Lesson 5: Controlling Cost Through Budgeting

Covers how to organize written communication.

Lesson 1: Planning Your Writing 

Lesson 2: Building a Sentence 

Lesson 3: The Mechanics of Writing 

Lesson 4: Building a Paragraph 

Lesson 5: Business Training Needs

Covers importance of good labor relations. Identifies characteristics of successful leadership. Explains the functions of labor unions and company management. Examines necessary skills for handling grievances, arbitration, and the basics of labor law.

Lesson 1: The Supervisor’s Role in Employee Relations 

Lesson 2: Leading Your Employees 

Lesson 3: Handling Grievances 

Lesson 4: Understanding Arbitration 

Lesson 5: Labor Law Basics

Covers corrective action and its objectives. Examines various disciplinary procedures. Lists the rights of the union and of the organization in corrective action matters. Discusses the enforcement of safety and health rules.

Lesson 1: Introduction to Corrective Action 

Lesson 2: Handling Personnel Misconduct 

Lesson 3: Enforcing Company Procedures 

Lesson 4: Responding to Interpersonal Problems 

Lesson 5: Dealing With Other Major Problems

Covers analysis of training needs. Describes various kinds of training and lists important steps in administering training. Compares group management techniques to self-study. Discusses the training environment. Examines How to keep training records and how to evaluate training results.

Lesson 1: Analyzing Your Training Needs 

Lesson 2: The Supervisor as Trainer 

Lesson 3: Using Training Media 

Lesson 4: The Adult Leader 

Lesson 5: Evaluating Training Results

Covers instruction to first-line supervisors in the strategies involved in improving performances, and presents proven methods for increasing maintenance productivity. Develops ways of evaluating training effectiveness and the management of time. Describes the information necessary to stimulate improvement in all facets of the maintenance program.

Lesson 1: Evaluating Performance 

Lesson 2: Increasing Productivity 

Lesson 3: Effective Training 

Lesson 4: Managing Time 

Lesson 5: Stimulating Improvement

Covers OSHA “Right-to-Know” requirements, including maintaining current MSDS for all chemicals on site, proper accessibility to MSDS, and required training of employees on the use of MSDS.

Lesson 1: What the Standard 

Lesson 2: Types of Chemical Hazards 

Lesson 3: Material Safety Data Sheets (MSDS)